Why use an ARLA licensed lettings agency?

The press is often filled with stories of rogue letting agents. So as a landlord, how do you avoid dishonest agents and find a reputable letting agency in Derby who will work with honesty and integrity?  The easy answer is that you use an ARLA member.

What is ARLA?

ARLA Propertymark protects and guides consumers, helping tenants and landlords to find and manage their treasured homes. They work to raise professional standards among letting agents from single branch independents to large national groups, promoting education and qualifications within the sector. Over 9,000 letting agents are ARLA Propertymark Protected, meeting higher standards than the law demands.

Propertymark was launched in February 2017 combining ARLA, NAEA, NAVA, ICBA, APIP and NFoPP Awarding Body into a single brand in order to achieve greater consumer awareness.

Propertymark protects consumers and their money by holding our members accountable and empowering customers with knowledge and advice. They aim to reassure all of those renting and letting out property that agents who display the ARLA Propertymark Protected logo offer a better service and financial protection for their clients than the alternative.

The ARLA Agent Requirements

  1. When you choose an ARLA registered agent, you are sure that your agent is covered by the ARLA Client Money Protection Scheme.  This means that if your agent goes bankrupt or deals on the wrong side of the law, you’re covered (conditions apply).
  2. Any ARLA agent must have Professional Indemnity Insurance, which means that, once again, as landlord you have peace of mind when it comes to negligence, bad advice or a whole host of other misdealing information.
  3. ARLA agents are required to be trained and qualified as well as following a structured programme of Continuous Professional Development to keep their skills up to date.  This means that the advice they’re giving you is based on a solid, up-to-date knowledge base.
  4. All ARLA agents voluntarily adhere to the Code of Practice and Rules of Conduct for their professional body, which means they trade to the highest possible professional standards.
  5. If something goes wrong with an ARLA agent, you know you have an option to redress the situation by taking the matter up with ARLA.

Licensed ARLA Agencies

As soon as a Lettings Agency has a Principal, Partner or Director in place who is a current ARLA member, the company automatically becomes a Licensed ARLA agency. This offers a further number of benefits to landlords.

ARLA licensed agencies will:

  • Have client money protection schemes in place to protect all tenant and landlord funds
  • Have an annual independent audit
  • Have professional indemnity insurance in place
  • Sign up to an independent redress scheme
  • Abide to a strict code of practice.

What our ARLA Propertymark membership means to you

ARLA Propertymark is a professional body which self-regulates letting agents to ensure members provide you with the highest levels of customer service. Membership means Streets Ahead Estates has to:

  • Abide by a robust Code of Practice
  • Protect your rent and any deposits via a Client Money Protection Bonding Scheme
  • Insure landlords and tenants against loss of rent due to business financial issues
  • Provide a free Complaints Procedure, which includes disciplinary measures
  • Insure landlords and tenants against loss through Professional Indemnity insurance

The StreetsAhead difference

Most ARLA Propertymark agents have one member of their office team who is ARLA Propertymark  qualified. At Streets Ahead Estates, we don’t ask just one member to be qualified; we expect everyone in our lettings team to qualify within 12 months of joining the company.

This means whoever you speak to, whoever shows you a property or advises you on letting your home or a buy to let, is up to date with the latest lettings regulations and has committed themselves to attaining the highest level of lettings expertise.